Last updated: 15 July 2026
This Privacy Policy explains how SMobile Agent (“we”, “us”, “our”) collects, uses, and protects information when you use our mobile application and related services at smobileagent.com.
1. Information we collect
- Account information — name, email address, phone number, and login credentials needed to create and manage your account.
- Transaction information — wallet funding records, airtime/data purchase details (such as network, amount, recipient phone number, plan, and status), and related activity history.
- Device and technical information — app version/build, basic device/technical signals needed for security, force-update checks, and reliable service delivery.
- Optional biometrics — if you enable fingerprint/face unlock, biometric data stays on your device and is handled by the device OS; we do not store your biometric templates on our servers.
- Support communications — messages you send us when requesting help.
2. How we use your information
- Provide wallet, airtime, and data services you request
- Authenticate users, prevent fraud, and protect accounts
- Process transactions and show order/history status
- Improve reliability, support, and product features
- Comply with legal and regulatory obligations
3. How we share information
We may share limited information with:
- Service providers / network partners needed to complete airtime and data deliveries
- Hosting and infrastructure providers that help run our systems
- Authorities when required by law
We do not sell your personal information.
4. Data retention and security
We retain account and transaction records for as long as needed to provide the service, resolve disputes, meet legal obligations, and maintain security. We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure.
5. Your choices
- Update profile details in the app where available
- Disable biometric unlock in device/app settings
- Request account assistance or deletion by contacting us
6. Children’s privacy
SMobile Agent is intended for adult users operating as agents or business users. We do not knowingly collect personal information from children.
7. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the app after updates means you accept the revised policy.
8. Contact us
For privacy questions or requests, contact us through your SMobile Agent account administrator or via our website: https://smobileagent.com.